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Shipping via FedEx
We are proud to offer FedEx delivery service for
all orders, except in the rare circumstance that
FedEx does not deliver to the address you
provide.
Shipping Options for Cell Phone Orders
Select 2nd Business Day to get 2 business
day delivery after your phone has been
activated.
Select Next Business Day to get next
business day delivery after your phone has been
activated.
There can be different charges for each shipping
option based on what you order. Orders for
single new accounts, contract extensions, shared
plans and accessories may have a different
shipping fee.
Signature Requirement
For your protection, a signature may be required
at the time of delivery. Please select a
delivery address where you can sign for your
package when it arrives. If a signature is
required and you cannot be at the delivery
location during the business day, you may sign a
FedEx door tag authorizing release of the
package without anyone present.
Delivery to Alaska, and Hawaii, and U.S.
Territories
We are proud to offer both 2nd Business Day and
Next Business Day shipping to Alaska, Hawaii,
Puerto Rico, and the U.S. Virgin Islands at no
additional charge.
Delivery to P.O. Boxes
In some cases orders for shipment to P.O boxes
may take longer to be approved. Since FedEx does
not deliver to P.O. Boxes, these orders will be
delivered via another method such as U.S.P.S.
Order Processing Time
If your order includes the activation of a phone
with a service plan, then the carrier (Cingular
Wireless, Verizon Wireless, Nextel, Sprint,
T-Mobile, Alltel, etc.) must approve your
application for new service before your phone
can be activated. Most phone orders are
approved, activated and shipped within hours of
being placed. In some cases, the carrier may
delay approval due to circumstances beyond our
control. If the carrier requires additional
information to approve your order, we will
contact you immediately via e-mail and/or phone,
so when you place your order, be sure to provide
an e-mail address that you check regularly.
Order Tracking
We offer real-time
online order tracking where you can view the
status of your order's activation and shipment,
with links to track your package via FedEx.
Weekend Deliveries
FedEx Express deliveries are not available on
Saturdays or Sundays. However, we use
sophisticated shipping software to find
alternative methods whenever we can assure that
you will receive your package more quickly. For
example, if your order is activated on a Friday
afternoon, and your home address is within close
proximity of our nearby distribution center, we
may ship your order via FedEx Home Delivery
ground shipping to allow for Saturday delivery.
In all cases, you will receive a shipping
notification with a tracking number and
real-time online order tracking.
Holiday Deliveries
FedEx does not deliver on certain holidays such
as Memorial Day, Independence Day, Labor Day,
Thanksgiving, and Christmas. Your package will
be delivered on the next regular shipping day
following the holiday. For more details, see the
FedEx Holiday Delivery Schedule.
Out of Stock
We stock a high level of inventory to ensure
rapid delivery, but on occasion, we may be
temporarily out of stock on a device that is in
high demand. In those circumstances, we will not
hold your order to wait for an out of stock
item, and you may receive your order in two
shipments.
Multiple Attempts to Deliver Your Package
If FedEx cannot deliver your order after several
attempts, your order may be cancelled. However,
once your new line of service has been
activated, we cannot cancel your carrier's
wireless service agreement. You must notify your
wireless carrier promptly if you desire to
cancel your service.
If You Receive the Wrong Item
If we
make an error with your order, please notify us
right away (within 7 days of receiving your
shipment) via the
Customer Support, and we will make
arrangements to send a replacement promptly.
Damaged in Shipping
If your
shipment was damaged in transit, contact the
Customer Support and we will gladly send you
a replacement. Any product(s) returned must
follow our Exchange / Return policy. |
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